Delivery

Payment Methods

All SOLNEX products are available for purchase with 100% prepayment via the website. Payment can be made through the following methods:

• Online Payment via Visa/MasterCard through LiqPay. LiqPay is an instant payment system provided by PrivatBank (Ukraine).
• It allows secure payments using VISA/MASTERCARD bank cards or any PrivatBank card.
• Google Pay or Apple Pay

For convenient and secure transactions, payments can also be made via Google Pay or Apple Pay.

Delivery Information

Estimated Delivery Time: Standard delivery time is between 1 to 3 business days.

Certain orders may take up to 5 business days, depending on the selected product.
Delivery times exclude the order placement day and are based on the "Nova Poshta" shipping carrier’s schedule.

Important Notes:

Orders are stored at the transport company's warehouse for slightly more than 5 business days. After this period, uncollected orders are returned.
Orders can only be received by the person specified in the transport declaration. A valid identity document must be presented.
The working schedule of "Nova Poshta" can be found on their official website.

Special Announcement:
Due to power outages in Ukraine, delivery times may be subject to change.

Return and Exchange Policy

SOLNEX offers a return and exchange policy for goods that do not meet the consumer’s expectations.

Return Conditions:

Returns are accepted within 14 (fourteen) days from the purchase date.

Goods must:

• Be unused.
• Retain their commercial appearance.
• Have intact consumer properties, packaging, labels, seals, and tags.
• Be accompanied by the receipt or other proof of purchase.

Return Process:

Complete a handwritten return statement with your original signature.

Send the goods and the return statement to the designated "Nova Poshta" branches in Kyiv:
Branch No. 135 (up to 5 kg)
Branch No. 6 (cargo)
Return shipping costs are borne by the customer.

Refund Timeline:

Refunds will be processed within 30 (thirty) calendar days from the receipt of the returned goods and completed return statement by the seller.

Customer Support
For any questions regarding payment, delivery, or returns, please contact us at:

Phone Number: +38 (044) 390-77-17